Last updated October 30, 2026
What can be returned
You may return a product within 3 business days of delivery if it arrives:
- Damaged, for example crushed, torn, or water-damaged in transit;
- Defective, for example missing cards or misprinted cards; or
- Incorrect, meaning it is not the product or quantity you ordered.
Business days are Monday to Friday, excluding public holidays in Jamaica.
What cannot be returned
- Returns for a change of mind are not accepted unless required by applicable law.
- Products damaged after delivery through use, accident, or misuse.
- Requests made more than 3 business days after delivery, unless required by applicable law.
How to request a return
- Contact Lyrics IQ customer support within 3 business days of delivery. Include your order number and a short description of the problem.
- Send photographs that clearly show the issue, such as the damaged packaging, the affected cards, or the item you received.
- We'll review your request and reply with the next steps. Please don't send anything back until we confirm the return and give you instructions.
Condition of returned products
Where reasonably possible, a returned product should include:
- All 108 cards;
- The instruction sheet; and
- The original packaging (the tuck box).
If the problem itself means something is missing, for example cards missing from a sealed deck, just tell us. That doesn't stop the return.
Return shipping
Lyrics IQ covers reasonable return shipping costs for verified damaged, defective, or incorrect products. We'll tell you how to send the item back, or arrange collection, when we approve the return. In some cases we may ask you to keep or dispose of the damaged item instead of sending it back.
What happens next
Once the return is verified, you can choose a replacement or a refund, subject to stock. Refunds follow our Refund and Dispute Policy.
This policy does not limit any rights you have under applicable consumer protection law.
Contact customer support
Questions about an order, a return, a refund, or a payment? Contact Lyrics IQ customer support and include your order number (it starts with LIQ-).
- Email: info@lyricsiq.com
- Already ordered? Reply to your order confirmation email.