Last updated October 30, 2026
When you are eligible for a refund
- Order not delivered. If your order is not delivered and cannot be located or replaced, you are eligible for a full refund, including the shipping fee.
- Damaged, defective, or incorrect products. These qualify for a replacement or a refund once verified under our Return Policy. A refund covers the price paid for the affected product and its shipping fee.
- Cancelled before shipment. If you cancel an order before it ships, we refund the full amount paid. See Cancellations.
Refunds are not given for change-of-mind returns unless required by applicable law.
Return shipping
Lyrics IQ covers reasonable return shipping costs for verified damaged, defective, or incorrect products.
How refunds are paid
- Refunds go back to the original payment method used at checkout, through our payment processor, Stripe.
- Approved refunds are processed within 15 business days of approval, although they may be completed sooner.
- After we send a refund, your bank or card issuer may take a few extra days to show it on your statement.
- We'll email you when your refund has been issued.
Order and payment disputes
If something is wrong with an order or a charge, such as a missing delivery, an incorrect amount, or a charge you don't recognise, please contact Lyrics IQ customer support first. Include your order number and what went wrong. We'll look into it and work with you to resolve it, usually with a replacement, a refund, or a correction.
Contacting us first is usually the fastest way to sort things out. It does not affect any right you have to dispute a charge with your bank or card issuer.
Contact customer support
Questions about an order, a return, a refund, or a payment? Contact Lyrics IQ customer support and include your order number (it starts with LIQ-).
- Email: info@lyricsiq.com
- Already ordered? Reply to your order confirmation email.